The Site is owned by WP Consulting N.V., a company incorporated under the laws of Curacao, having its registered address situated at 9 Abraham de Veerstraat, Willemstad, Curacao (“The Company”).
Whether You are our client or not, we understand the importance to you of Your personal data and of Your right to privacy. The purpose of this document is to reassure You that we are committed to continuing to do Our utmost to keeping Your personal data as safe as possible. In order to do this, We invite You to read on and learn about the type of personal data We collect, when We collect it, why We do so, what We do with it – including who We may have to share it with and why – and how long We keep it for and why.
By doing this, We hope to give You a clearer picture of how We do things and how You can better manage and control Your personal data. However, if You have any questions or need any clarifications whatsoever, our Data Protection Officer (“DPO”) will be more than glad to help you. Please send any such requests to firstname.lastname@example.org.
This website is solely intended for persons over the age of 18. If it becomes apparent to Us that We have collected personal data relating to persons under the age of 18, due to reasons relating to abuse of our website, We do our utmost to ensure that such data is handled in accordance with applicable law.
We shall protect Your personal data and always respect Your privacy in accordance with the best business practices and applicable laws. You are responsible for providing us with personal data that is correct and inform Us of any changes occurring in Your data in writing, in order that We may take all reasonable measures to keep our records in Your regard correct and up to date.
We may collect, use, store, and transfer different kinds of personal data. Our legal bases for processing are Legal Obligations – are We required by law or regulations to process this data.
We collect this data when you create an account with the Site.
Verification of Identity and Due Diligence
We may request to collect data to verify Your identity and conduct due diligence or a know your customer process (KYC). You would usually need to verify your identity when reaching certain deposit and withdrawal amounts and to collect winnings. The information will be requested by the Company through a pop up on our Web Application and/or via email, or via a third party service provider. The information must be uploaded or sent via email to KYC@creampoker.com, depending on instructions. This data might include:
Screen shots of documents are not accepted.
Required document needs to be issued under the same name as the Site’s profile and it cannot be older than three months. It is important that the document contains your name, your address, and the issue date. This must be an official correspondence from bank, government or tax office, or your phone/Internet bill.
Also, your ID must be valid and cannot be issued for less than 6 months.
Please make sure that the document images are clear and that all details are visible.
In case of doubt, You agree to provide additional documents as requested by the Site to prove the validity of data provided.
Our Team will verify your documents within 72 hours, and will contact you if there will be any need for additional documents.
Please note that in times of the increased number of verification requests, the 72-hour window might be increased. Thank you for your patience!
Deposits, Withdrawals, and Other Transactions
This data is requested when making deposits and withdrawals from or to Your Site’s account. Data will also be requested when certain activities are noticed or if you are a politically exposed person.
This would include the financial details relating to Your deposit and withdrawal methods of Your choice, Your bank details, credit card details, or all relevant details relating to the chosen payment methods.
This data is collected automatically when using the service. This data includes details relating to the games You play on our website i.e. Your gaming activity.
This data is collected when You contact us via email, chat support, or phone. Data We collect may include information relating to Your communications with Us via email, chat support or phone. Email correspondence and live chat, and phone calls may be recorded for record- keeping requirements.
This data is collected automatically when using our service. The data We collect may relate to Your gaming habits and your preferences.
This data is collected when using Our service. Data We collect may include Your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices You use to access our website.
This data is collected when using Our service. Data We collect may include data relating to how You use Our website.
This data is collected when using Our service. Data We collect may include Your preferences relating to receiving marketing messages from Us and other third parties (such as affiliates), as well as Your communication preferences.
You may find further information below relating to how We may process Your data for the following reasons:
Your personal data shall not be processed for purposes other than those it was collected for; should further processing be required, You will be informed of that purpose and provided with all necessary information.
These third parties include:
We may, if necessary or when authorized by law, provide Your personal data to law enforcement agencies, governmental or regulatory organizations, courts or other public authorities. We attempt to notify all Our customers about legal demands for their personal data unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when We believe that the requests are disproportionate, vague or lack proper authority, but We do not promise to challenge every demand.
The operator is not going to opt for an automated decision taking.
Some of the service providers outlined in section 3 above may be based in countries which do not form part of the European Economic Area (“ EEA”). This may mean that Your data may be stored in a location outside of the EEA. Whenever any transfers of Your personal data are made to Data Processors located outside of the EEA, we always ensure that Your data is protected in the same way as it is in the EEA.
In order to ensure the protection of Your data, we implement at least one of the following safeguards:
The Site always strives to ensure that Your data is safe, both in Our hands and in the hands of any third-party to whom We may disclose Your data. Internally, We have put in place a number of security measures, both from a technical aspect as well as from an organizational aspect, to ensure that Your data is not accidentally lost, used, accessed in an unauthorized manner, altered, or disclosed.
We also ensure that access to Your personal data is determined on a ‘need-to-know’ basis, meaning that only the persons who have a direct need to access Your personal data will have access to it. Furthermore, anyone having access to Your personal data is subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected or actual personal data breaches. We will notify both You as an affected data subject and the supervisory authority concerned of any such data breach whenever We are legally required to do so and We shall maintain a log of any such breaches.
The Site shall only retain iteour personal data for as long as necessary in view of the purposes for which they were collected. Such purposes could include the satisfaction of any legal, accounting, or reporting requirements.
When determining the appropriate retention period applicable to Your data, we take several factors into consideration, such as the nature and sensitivity of the personal data, the potential risks surrounding the unauthorized use or disclosure of such data, the purposes for which We collect and process such data, and the applicable laws and/or regulatory requirements imposed on Us.
Please feel free to contact Our DPO on the contact details provided above for further information on our retention periods.
Data protection law gives You, as a data subject, certain rights in certain circumstances. In accordance with law, You have a right to:
In order to exercise Your rights as explained above, We may need to request specific information about You to help Us verify your identity. This is a security measure to ensure that We are certain that the person to whom We disclose Your personal data is really You.
We will do our utmost to respond to all legitimate requests within a one-month timeframe from the submission of a request. If Your request is particularly complex, or if You have made multiple requests in a certain time period, it may take Us a little longer. In such a case, We will notify You of this extension.
This policy was last updated on 06/04/2022, (Version Nº 1.2) and supersede any previous policies.